To deliver comprehensive, quality healthcare in an efficient and cost-effective manner to the people of the community.   As a member of the healthcare team, and lead by the Director of Nursing, the Clinical Care Coordinator’s role is vital to the successful completion of the above stated goal. Each clinical team member receives performance measures and patient satisfaction results and is given the opportunity to participate in the development of a plan for improvement through regular QA meetings and or action plan development.

The Clinical Care Coordinator is responsible for facilitating case management services for patients. Eligible patients will be ensured that they will receive timely, high quality and efficient health care and support services through the referrals to both internal and external resources. Specific responsibilities include but are not limited to: collection and review for analysis of chronic disease patient information in accordance with protocol and distribution of data to providers for action; development and implementation of outreach efforts to facilitate patient compliance/access; tracking patient’s ER visits and Hospital follow-up care; identifying/ utilizing all appropriate available community resources; interacting, planning and coordinating with case management or disease management staff; and supporting care management and follow-up. Additional responsibilities include: data collection and analysis for dissemination by the PCMHI Quality Team.

One year’s experience with a multi-cultural, varied socioeconomic client population in human services, community health or similar setting providing case management or related service.

Proven data analysis skills

Proven organizational skills

Proven communication skills, both verbal and written

Computer literate

Beginner to intermediate proficiency in Microsoft applications: Excel, Word, Outlook, PowerPoint

Excellent customer service skills both in-person and on the telephone

Priority setting skills

Ability to work as team member and independently 

Preferred Skills, Experience and Educational Requirements:

Bachelors of Science or Associates Degree in any of the clinical sciences

Bilingual: English/Spanish,

Two years’ experience in a medical setting

Experience working with Chronically-ill patients

Experience in data compilation and analysis

Medical terminology

Two (2) years’ experience in Care Management

Two (2) year experience in Project Coordination