Key Responsibilities
Operations Management
- Oversee daily clinic operations to ensure efficient patient flow and minimal wait times
- Ensure clinic readiness, including staffing, room availability, and workflow efficiency
Staff Supervision
- Supervise 6-10 MA's
- Coordinate hiring, onboarding, training, and performance evaluations
- Manage staff schedules and ensure adequate coverage at all times
- Address performance issues and implement corrective actions as needed
Patient Experience & Access
- Promote a high standard of customer service and patient satisfaction
- Address and resolve patient concerns and complaints in a timely manner
Supply Ordering & Inventory Management
- Manage ordering and inventory of all clinical and office supplies
- Establish and maintain par levels to ensure adequate stock availability
- Conduct routine inventory audits and monitor for expired or wasted supplies
- Ensure proper storage conditions, including temperature-sensitive items
- Coordinate with vendors and monitor supply utilization and costs
Timekeeping & Workforce Administration
- Review and approve employee timesheets for accuracy and compliance
- Track staff attendance, punctuality, and timekeeping issues
- Manage and approve PTO requests while ensuring appropriate staffing coverage
- Coordinate with HR and payroll regarding timekeeping discrepancies
- Maintain accurate records of staff schedules and leave
Communication & Coordination
- Serve as liaison between providers, clinical staff, and administration
- Communicate workflow changes, updates, and policy implementations
- Lead or participate in staff meetings and operational huddles
- Coordinate with external partners (labs, vendors, hospital partners)
Documentation, Logs & Audit Readiness
- Maintain organized and up-to-date logs for:
- Inventory and supply tracking
- POC testing (QC, maintenance, and compliance logs)
- Staff timekeeping and PTO tracking
- Ensure all documentation is complete and audit-ready for regulatory reviews